:: Operational Support ::

  • NCCP Licensing Templates
  • Credit Code Contracts & Documents
  • Commercial Finance Contracts
  • Dispute Resolution Manuals
  • Operational Policies & Procedure Manuals
  • Marketing Material Review

:: Legal & Compliance Advice ::

  • Product Development
  • Marketing
  • Point of Sale arrangements
  • Originations processes
  • Securities
  • Customer Services
  • Debt Collection
  • Dispute Resolution

:: Lobbying ::

  • Legislative Reforms
  • Public Policy Issues
  • Business and industry specific issues

:: Compliance Health Checks ::

  • AML/CTF Annual Audits
  • NCCP Act Compliance
  • Debt Collection & Hardship Management Compliance
  • Document Reviews

:: Training ::

  • In-house workshops – operational area specific or issue specific
  • Online compliance training
  • NCCP training requirements

:: Complaints Management ::

  • Internal Dispute Resolution Processes
  • Complaint Assessment & Resolution
  • ASIC & Regulator Investigations